Cleaning: 8 Pro Tips To Winning More Customers

 1. Accept jobs within 1 hour of request



For cleaning requests your chances of getting hired increase by 50% if you are the first to quote. (usually within 1 hour from the request time).

For Kaodim Direct your job is 30% less likely to be cancelled by the customer if you accept it within the first hour. This is because for cleaning, customers want it fast. If you are too slow they would have found another alternative.

2. Manage your schedule well

Because the customer requires cleaning at a certain time, it is important for you to have a very organised scheduling and appointment calendar for your cleaners and your customers. Be sure that your calendar is always in front of you and lock in the customer’s preferred time quickly to avoid cancellations.

Pro top: Hire an assistant or get a relative to accept kaodim jobs on your dashboard and lock customers in your schedule fast. Create an efficient and organised communication stream with your cleaners.

You fix the jobs and receive payment for the services, while you instruct your cleaners on where they need to be. You can get try using Google Calendar so everyone can collaborate and share the schedule.

3. Accept jobs in unpopular locations



Jobs in Rawang, Jenjarom, Serdang, Sepang usually don’t receive many quotes or have their requests accepted. These customers are desperate for cleaners due to low availability in their area so if you accept these jobs, it’s less likely that the customer will cancel.

4. Promote the Kaodim Guarantee

Tell customers about the Kaodim happiness guarantee. If customers are not satisfied with your services, Kaodim offers the customer cash back or will clean again according to the Kaodim Guarantee terms. Check out the full terms in the Pro Centre and remind customers of the guarantee. The great thing is that we offer this for you so you don’t have to worry!

5. Get customer reviews to increase your rating



Customer reviews help put up your average rating. Customers also can view how many reviews you have. The more reviews you have the higher your chances of getting hired. Complete every job and remind customer to submit review to increase average rating, and number of reviews

6. Read through the details before accepting the job


Don’t quote or accept every job. Accept only after you have read through the details and when you are confident that your cleaners could do the job to avoid complaints from customers.

7. Be proactive in updating customers on your cleaners’ estimated time of arrival



Customers make a lot of sacrifices to accommodate your time. They have to take leave off work, wait in the house for hours, postpone their errands. They go through  of trouble so it’s important that you respect your appointment time with the customers. Inform them in advance if your cleaners are running late so they can plan accordingly.

8. Ensure a high quality cleaning job


Quality of the job,cleanliness, thorough cleaning and use of good cleaning equipment is most important to satisfy your customer. Check out our pro tip article on how to train your cleaners. Get a good rating and be booked again in the future!